IT as a Service

Monitoring & Support Services

Get Worldclass Support

Your IT Sherpa

MTP provides stability through technical support for your current and future infrastructure. Get a dedicated Information Technology (IT) department, including white glove service for all of your IT needs, at a fraction of the cost for even a single IT professional on staff.

Our Monitoring and Support Service includes daily IT support via phone, ticketing, and onsite.

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Services Provided

  • Help Desk, Remote and Onsite Support.

  • Act as Vendor Liaison to interact with hardware, application, and other technology related vendors.

  • Online Network Documentation thru IT Glue and ConnectWise Customer Portal.

  • Technology Planning and Budgetary Review with a MTP representative annually, unless requested more often.

  • MTP Support Team controls any third-party vendor administrative access to network or covered items
    – Optional.

Support Offerings

  • Remote / onsite support where applicable

  • 8×5, 8×6, or 24×7 support available

  • Remote desktop agents and backups

  • Unlimited 24 hour ticketing system

  • Phone Support

  • One on one customer planning and coordination

  • Vendor management and support

  • Network planning and support

Get Started With ITaaS